SMBs.com
Buyer persona

Real estate broker-owner / BIC

Broker-owners + designated brokers at 110k+ US brokerages - managing 5-500 agents, drowning in transaction admin, hungry for tech that increases per-agent productivity.

US brokerages
110k+
Office vacancy (2026)
21%
Independent share
~80%

Who they are

Brokerages run on agent productivity. Broker-owners care about (1) recruiting/retaining producers, (2) compliance, (3) per-agent margin. Pitch to one of those three or get ignored.

Common titles

Broker/OwnerDesignated BrokerBIC (Broker-in-Charge)Managing BrokerDirector of Operations

Where they live online

  • NAR (National Association of Realtors) annual
  • Inman Connect
  • T3 Sixty
  • RISMedia
  • BombBomb community
  • r/RealEstate

Common objections

Will this help me recruit better agents?

If yes, lead with it. Tech is a recruiting weapon if you frame it right.

Does it integrate with my MLS + transaction-management?

Dotloop, Skyslope, BackAgent, dotloop, Lone Wolf - name them. Generic "MLS integration" doesn't convince.

Message templates that work

Cold to broker-owner
Subject: Recruiting weapon for {{Brokerage}}
Hi {{FirstName}},

{{Reference}} (similar-size brokerage in {{nearby-market}}) used us to recruit {{number}} agents in 6 months - agents specifically cited us as their reason to switch.

If {{Brokerage}} is in growth mode, 20 min next week?

{{Sender}}
Reach this persona
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