SMBs.com
Buyer persona

Veteran-owned business operator

Owners of the 2.5M veteran-owned firms in the US - federal contracting-aligned, hierarchy-respecting, response-rate-friendly.

Veteran-owned firms
2.5M
Employees
5.5M
Federal set-aside goal
3% of contract $

Who they are

Federal set-asides reserve billions of dollars annually for SDVOSB + VOSB-certified vendors. Veteran operators tend to value clear chain-of-command communication and dislike ambiguous status updates.

Common titles

CEOPresidentOwnerManaging Director

Where they live online

  • National Veteran Small Business Coalition (NVSBC)
  • VetForce
  • Bunker Labs
  • VFW small business committees

Common objections

Do you understand federal contracting?

Reference SAM.gov, GSA Schedule, NAICS, set-aside categories by name. Lack of familiarity is a fast disqualifier.

What's your follow-up cadence?

Veterans respect commitments. Tell them exactly when you'll follow up and do it on the day.

Message templates that work

Cold to SDVOSB-eligible vet owner
Subject: {{Company}} + GSA Schedule alignment
Hi {{FirstName}},

We help SDVOSB/VOSB primes win federal subs. {{Reference}} closed {{outcome}} via the same workflow we'd run with {{Company}}.

Clear ask: 15 min Thursday or Friday next week to walk through it. Will follow up Monday at 9am if I don't hear back.

{{Sender}}