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Sales + Outreach

Sales call scripts that actually work in 2026

Three scripts for the most common SMB sales call situations — opener, objection, close.

Neil Brookes Updated 2026-06 6 min read

Opener that earns 20 seconds

"Hi {name}, this is {you} from {company}. I know this is a cold call — I have about 30 seconds. Can I tell you why I called, then you decide if it's worth continuing?"

It works because it gives them control. About 60% say yes; the other 40% are honest about not having time, which is fine — you don't want them anyway.

Objection handler: "We already have a solution"

"Got it — what made you choose them? ... Is there anything you wish was different about the setup?"

This isn't a deflection. It's a genuine question that uncovers gaps. If the gaps line up with what you do, you have a conversation. If not, thank them and move on.

Close that doesn't feel like a close

"Based on what you said about {their problem}, the next logical step is {specific action}. Should I send a calendar link or just propose Thursday 2pm or Friday 10am?"

Specific times beats "any time that works" because it forces a decision now.

Don't say

  • "Just checking in"
  • "Touching base"
  • "Quick question" (you're lying — it's never quick)
  • "How are you today?" (rapport via small talk is dated; recipients see through it)
NB
Neil Brookes
Founder, SMBs.com

Building SMBs.com — the free directory of every small business worldwide. Previously: founder + operator at FIH Inc, focused on small-business M&A advisory.

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